Legal
Terms of Service
These Terms of Service govern your use of One X Group Pte. Ltd.'s website, services, and products.
Effective Date: January 1, 2024
Last Updated: April 28, 2026
Agreement to Terms
By accessing and using the services provided by One X Group Pte. Ltd. ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.
Description of Services
One X Group Pte. Ltd. provides AI-powered data solutions, consulting services, and software platforms including:
- Helix AI Agent Platform
- Gravis Company Operating System
- Data transformation and AI implementation services
- Custom software development
- Technical consulting and support
User Accounts
Account Creation
To access certain features of our services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as necessary
- Keep your account credentials secure and confidential
- Notify us immediately of any unauthorized use
Account Responsibility
You are responsible for all activities that occur under your account and agree to accept responsibility for all actions taken by users of your account.
Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
Prohibited Activities
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload or transmit malicious code or harmful content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use our services for competitive analysis or benchmarking
- Resell or redistribute our services without permission
- Reverse engineer or attempt to extract source code
Intellectual Property Rights
Our Intellectual Property
Our services and all related content, features, and functionality are owned by One X Group and are protected by intellectual property laws. This includes:
- Software, algorithms, and source code
- Trademarks, logos, and brand names
- Documentation, guides, and training materials
- Data models and AI technologies
Your Content
You retain ownership of content you provide to our services. By using our services, you grant us a license to use, process, and analyze your content as necessary to provide our services.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Payment Terms
Fees and Billing
Some of our services require payment of fees. You agree to:
- Pay all applicable fees as described in your service agreement
- Provide accurate billing and payment information
- Update payment information as necessary
- Pay all charges incurred under your account
Refunds
Refund policies vary by service type and are specified in your service agreement or order confirmation.
Service Availability
We strive to maintain high availability of our services but cannot guarantee uninterrupted access. We reserve the right to:
- Suspend services for maintenance or updates
- Modify or discontinue services with appropriate notice
- Implement usage limits or restrictions
Disclaimers
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Accuracy, completeness, or reliability of content
- Uninterrupted or error-free operation
Limitation of Liability
To the maximum extent permitted by law, One X Group shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Service interruptions or delays
- Third-party actions or content
Our total liability for any claims shall not exceed the amount paid by you for the services in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless One X Group from any claims, damages, or expenses arising from:
- Your use of our services
- Violation of these Terms
- Infringement of third-party rights
- Your content or data
Termination
Termination by You
You may terminate your account at any time by contacting us or using account management features.
Termination by Us
We may suspend or terminate your access to our services if you:
- Violate these Terms or our policies
- Fail to pay applicable fees
- Engage in harmful or illegal activities
- Compromise the security of our services
Governing Law and Jurisdiction
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Singapore courts.
Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes by:
- Posting updated Terms on our website
- Sending email notifications
- Providing in-app notifications
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Information
If you have questions about these Terms, please contact us:
One X Group Pte. Ltd.
71 Robinson Road
Singapore 068895
Email: legal@onexgroup.co
Phone: +65 8922 8242
Business Registration: 202xxxxx (Singapore)
GST Registration: 202xxxxx