Legal
Privacy Policy
This Privacy Policy describes how One X Group Pte. Ltd. collects, uses, and protects your personal information.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Introduction
One X Group Pte. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or use our services
- Subscribe to our newsletter or marketing communications
- Contact us through our website or support channels
- Participate in surveys, promotions, or events
- Apply for employment opportunities
This information may include:
- Name and contact information (email, phone, address)
- Company information and job title
- Account credentials and preferences
- Payment and billing information
- Communication preferences
- Professional background and qualifications
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, actions taken)
- Location information (general geographic location)
- Cookies and tracking technologies data
Third-Party Information
We may receive information about you from third parties, such as:
- Business partners and affiliates
- Social media platforms
- Public databases and directories
- Marketing and analytics providers
How We Use Your Information
We use your information for the following purposes:
Service Provision
- Provide, maintain, and improve our services
- Process transactions and manage accounts
- Provide customer support and technical assistance
- Authenticate users and prevent fraud
Communication
- Send service-related notifications and updates
- Respond to inquiries and provide support
- Send marketing communications (with consent)
- Conduct surveys and gather feedback
Business Operations
- Analyze usage patterns and improve our services
- Conduct research and development
- Comply with legal obligations
- Protect our rights and prevent misuse
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Cloud hosting and storage providers
- Payment processors
- Analytics and marketing platforms
- Customer support tools
Legal Requirements
We may disclose information when required by law or in response to:
- Court orders or legal process
- Government requests or investigations
- Protection of our rights or safety
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access on a need-to-know basis
- Regular Audits: Security assessments and penetration testing
- Employee Training: Regular privacy and security training
- Incident Response: Procedures for addressing security breaches
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- While your account is active
- To comply with legal obligations
- To resolve disputes and enforce agreements
- For legitimate business purposes
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. You can:
- Log into your account to review and update information
- Contact us to request access to your data
- Request correction of inaccurate information
Marketing Communications
You can opt out of marketing communications by:
- Clicking the unsubscribe link in emails
- Updating your communication preferences
- Contacting us directly
Data Deletion
You can request deletion of your personal information, subject to legal and contractual restrictions.
International Data Transfers
Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by data protection authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
One X Group Pte. Ltd.
71 Robinson Road
Singapore 068895
Email: privacy@onexgroup.co
Phone: +65 8922 8242
Data Protection Officer:
Email: dpo@onexgroup.co